Who are we?

Tourist agency Balkan Holidays doo is located at Major Branko Vukosavljevic Street 114. Our website address is: https://balkanholidays.rs/

Freedom of choice, agreement and your rights

You control the information you provide on our website. In any case, if you decide not to leave your information, you must keep in mind that some parts of the website may not be available.

By filling out the available requirements (contact forms) on our website, you agree to this Privacy Policy and agree to be contacted according to the contact information provided.

We will fully respect all your rights in accordance with the regulations for personal data protection in the Republic of Serbia and the general regulations on data protection for members of the European Union (GDPR).

In accordance with existing data protection regulations, you have the right to access, correct, delete, restrict processing, receive a copy of your personal data for your own purposes or transfer it to another service provider of your choice (portability), and the right not to agree to the issue of processing your personal data when this data is processed for the purpose of direct marketing, in terms of information and automatic decision making.

You can also send instructions on the fate of your information after your death.

You can withdraw your consent at any time. All these rights are applied within the limits provided by the existing regulations for the protection of personal data.

You can exercise these rights by simply requesting them from Balkan Holidays, by sending an email to office@balkanholidays.rs

What personal information do we collect and why do we collect it?

In certain parts of this website, we ask for personal information about you in order to enable you to exercise certain rights, such as providing certain information that you request. We do this through the use of online forms and every time you send us your details by e-mail. The information we receive from you may include your name, address, telephone numbers or e-mail address. We will never ask you for additional information that is not necessary to obtain the service you have requested.

How we use the information collected

Balkan Holidays may collect and use the User’s personal data for the following purposes:

To improve its services

The information we collect helps us respond more efficiently to your requests when booking transportation.

To personalize the user experience

We may use the information to understand how our Users (as a group) use the services and resources located on our Site.

To improve our site

We may use the feedback you provide to improve our products and services.

To initiate promotions, research or other functions of the Site

Sending information to Users who have agreed to receive it (Newsletter).

To send periodic emails

We may use e-mail to send information and communicate with the User. It can also be used as a communication channel to respond to Customer’s requests, questions and / or other requests. If Users choose to opt in to our mailing list, they will receive emails that may include company news, information about new offers, products or services, etc. If at any time the User wishes to unsubscribe from receiving a future email, we have included a detailed unsubscribe at the bottom of each email.


When visitors leave comments on a website, we collect the information displayed in the comment form as well as the visitor’s IP address and the low user agent of his web browser to help detect the unwanted.

An anonymized string created from your email address (also called a hash) can be provided to Gravatar to see if you are using it. Gravatar’s privacy policy is available here: https://automattic.com/privacy/

Once your comment has been approved, your profile picture is visible to the public in terms of your comment.

The content

If you upload images to a website, you should avoid uploading images with nested location data (EXIF GPS). Website visitors can download and retrieve location data from images on the website.

Cookies on the Internet browser

Cookies are small text files that are stored on your device (computer, mobile phone, tablet…) to track the movement of your browser on the website and are not linked to your personal data that you have given us. With the help of such files, it is possible for visitors to move around the page, and thus data is collected in order to improve the user experience, optimize and improve the functionality of the website. The site has a type of cookie that is stored on the user’s computer as long as it is set in the browser. Users can choose to have cookies rejected by search engines. If users select this feature, certain parts of the site may not work as intended.

When you visit our website or use our applications or other digital tools, we may, depending on your consent, use cookies, cookie pixels and other technologies to collect the following information:

IP address, connection information, browser type, location, time zone, operating system and other technical information.
Information about your visit, including websites you visited before and after our website and products you see
The duration of visits to the pages of our site and information on the interaction between the pages of Balkan Holidays uses cookies from other manufacturers (Google Analytics). These cookies are for anonymous statistics about site visits and do not include personal information. You can learn more about them here https://support.google.com/analytics/answer/6004245

Keep in mind that you always have complete control over cookies. Most browsers offer completely opt-out cookies using options, for each browser separately.


The information collected through the use of cookies can be used for re-advertising on Google AdWords and Facebook, or for our advertising on other websites that will be visited by a user who has previously visited our website.

Google, Facebook, and third parties display AdWords. “Ads” on various websites and applications that the user visits and uses. These “ads” are also based on previous visits to our website using cookies.

Users can customize their own preferences about Google and Facebook advertising by accessing the following pages: For “Google”: https://support.google.com/ads/answer/2662922?hl=en, and for “Facebook”: https://www.facebook.com/ads/website_custom_audiences/. The user may completely opt out of such advertising based on his previous interest by setting cookie settings in the internet browser used by the user. DoNotTrack (“DNT”) is a feature that allows the user to set up their web browser in a way that informs the web pages that their online movement on the Internet does not want to be tracked. Depending on the type of web browser, the user can enable or disable the DNT feature by visiting the “Preferences” or “Settings” section.

Nested content from other websites

Articles on this site may contain nested content (e.g. videos, images, articles, etc.). Nested content from other websites behaves in exactly the same way as if your visitor had visited another website.

These sites may collect information about you, use cookies, nest additional third-party tracking, and monitor your interaction with that nested content, including tracking your interaction with nested content if you have an account and are logged in to that site.

How long do we keep your data?

If you leave a comment, that comment and its metadata are stored indefinitely. This is to recognize and automatically approve any comments that follow instead of keeping them in line for review.

For users who register on our website (if any), we also store personal information that they submit in their user profile. All users can view, edit or delete their personal data at any time (except that they cannot change their username). Website managers can also view and edit this information.

What rights do you have in relation to your data?

If you have an account on this website, or have left comments, you may request that we receive a file with the exported personal information we hold about you, including any information you provide to us. You may also request that we delete any personal information we hold about you. This does not include any information we are required to keep for administrative, legal or security reasons.

Information disclosure

The information you provide to us is stored on our server and can be accessed by our employees, government agencies, our legal successors and the persons we hire to process the data on our behalf for the purposes stated in this policy or for other purposes for which you have given your consent. We may also pass on information about the use of our website to third parties, but this will not include information on the basis of which you can be identified. Unless required by law, we will in no way make available or distribute information about you that you provide to us without your prior consent.


Balkan Holidays recommends that all parents or guardians teach their children how to handle personal information safely and responsibly on the Internet. Minors should not disclose their personal Balkan Holidays data without the prior permission of a parent or guardian. Balkan Holidays will knowingly never take personal data from minors, or use it in any other way, or give it to third parties without permission.


You can at any time request a review of all personal information we have received from you at one of our online addresses. We may update, correct or delete this data at your request (if the data in question is still in our databases), or stop using this data in the future. If you want to exercise that right, just let us know.

How do we protect your data?

We have implemented security measures designed to protect the personal information you provide in accordance with industry standards. Access to your data on our Services is password protected, and all transaction data is protected by SSL encryption when exchanged between web browsers and Services. To protect the data stored on our servers, we also regularly monitor our system for possible vulnerabilities and attacks, and use the highest level of security access to our data center. However, since the Internet is not a 100% secure environment, we cannot ensure or guarantee the security of any data transmitted. There is no guarantee that the information cannot be accessed, discovered, altered, or destroyed in violation of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails, instant messages, and similar means of communication with other members are not yet encrypted, and we advise you not to send confidential information through these means. Help us keep your account secure by using a strong password.

Privacy policy changes

We reserve the right to change this Privacy Policy from time to time. If we make significant changes to the way we treat your personal information, or the Privacy Policy itself, we will provide notice to users (you) through the Services or some other means, such as email. Review the changes carefully. If you agree to the changes, simply continue to use our services. If you object to any change in our terms and conditions and no longer wish to use our services, you may close your account. Unless otherwise stated, our current Privacy Policy applies to all information we hold about you and your account. By using our Services after you have been notified of changes, you represent that you have been notified and agree to the changed policies and practices.

Links to third party websites

The Website may contain links to other websites whose owner or user is not Balkan Holidays. Such links are provided solely to provide you with as much information as possible. Balkan Holidays does not control and is not responsible for the operation, content, privacy policy or security of these sites. Balkan Holidays does not control the content or products or services available on these websites. If you link to such Internet sites through a link on our website, you do so at your own risk and without the consent of Balkan Holidays.


When you send us an e-mail (e-mail) with personally identifiable information, either by e-mail with a question or comment, or a form that you provide to us by e-mail, we use that information to meet your requirements.

More contact information

If you have additional questions regarding the privacy policy on our website, feel free to contact us at +381 60 555 2220 or send us a message here.